If social media is like a big cocktail party, let’s think of social media MARKETING this way…

When gathering recipes for your next big shindig, you probably don’t want to mingle the sushi with the snow cones (only at my parties).  So, in the same spirit, why would companies insist on throwing anything and everything into their social media marketing mix?

Many companies are starting to really turn up the heat on their social media “marketing.”  They’ve set up Twitter accounts and launched Facebook pages and groups; but it looks like they haven’t thought of their brand, their target audience or, in some instances, even political correctness. Seriously?

Trust me, a meal consisting of three cups of unashamed self promotion, a tablespoon of ego, 1/4 cup of chaos and a pinch of nonsense will give your target audience nothing but a serious case of indigestion.

Create engagement and value with an integrated social media marketing strategy.

Here are three simple “Brandchef-a-fied” questions to ask yourself before that next tweetfest…

1. Are you working from a proven recipe?
   If you have a marketing plan with goals and targets, see how social media can be integrated into it.  Don’t throw the whole dish out just because there’s a new ingredient.

   Social media is so new that social media marketing is struggling to keep up with new developments, new policies, new technology, not to mention new users.  The right recipe – a proven crowd-pleaser – will help to solidify your position, extend your marketing message and your brand.  Just spice it up using the great tools social media has to offer!
   

2. Does your meal have any nutritional value?
   Empty promises or veiled attempts at engagement, just like empty calories, won’t add value.

   If you have a truly strategic marketing plan (with the customer in mind), your social media marketing efforts should reflect those same values and benefit your audience.  Superficial fluff, inane updates and ego-driven campaigns will only show your audience that you’re in it for yourself and soon they’ll walk away from the table – full, and dissatisfied.

3. How many dishes are in your sink?
   Máma BrandCheffio used to say, “If you have a sink full of dishes, you know you have a house full of happy kids.” The same goes for your social media marketing campaign.

   If you can measure results based on a working strategy, then you know what kind of appetite your audience has.  Set your goals, feed them the first course, and watch for the return. With those kinds of metrics you can make changes to your recipes on-the-fly – assuring an always full sink.

With any soiree, the planner has a lot of responsibilities.  As long as your strategy is truthful, transparent, relevant, unique and engaging, everyone at the party will have a great time,  and soon you will be the talk of the town.

Keep Cooking (tasty social media treats)
Andrew B. Clark
The Brand Chef

One of the things that always confused me about achieving a good web ranking (see WebsiteGrader.com) is the number of inbound links you have to your Web site or blog.  One of the items that they score for “marketing effectiveness” are the inbound links to your Web site. I realized the importance of this after checking my own site’s ranking (right now it’s 96.9/100 with 205 inbound links). Inbound links are a big part of Google’s criteria for ranking your site.

How do you get inbound links? According to Website Grader (and most of the HUGE brains), there are a lot of different ways.  For a great overview of the levels of inbound linking available, Website Grader has a post on “Graduating from Inbound Marketing High school.”

One of the easiest ways to create inbound links is to…  do it yourself.  How? Here are five simple steps to start increasing your web site’s effectiveness:

1. Find other thought leaders in your preferred field (marketing, branding, cooking, whatever…).  This is easy to do if you search your preferred topic through Google Blogs or social media bookmarking tools like StumbleUpon.
2. Review and evaluate, looking for high-ranking, relevant blogs and Web sites.  Many sites will be basic aggregation of content.  Be very perspicacious and find the blogs/sites that provide the most optimal content and ranking to follow.
3. Bookmark and/or subscribe to the RSS feeds for these blogs.
4. Track and act upon blog posts that you can add value to by posting a comment. Make sure your comment is succinct and intelligent, using key words and phrases pertaining to your field of expertise.
   
5. DO NOT SPAM! Most (aware) blog administrators will blacklist you if you start posting comments irrelevant to their blog or have an ungodly amount of links within your comment. If you’re transparent and add value with your comments, and don’t overtly push links to your site; the click-through rate will start jumping.

And there you have it.  You have an inbound link to your site! Rinse and repeat… Simple.

Here’s a bonus.

That blog comment will also be indexed when Google crawls that Web site. So, when someone searches on your name, your Web site, or blog, they will see your comment as part of their Google return.  Brilliant!

Leaving comments on other blogs is a daily ritual for me.  At first it was simply to be social (it IS social media, you know), but as I discovered it’s value as a SEO/marketing strategy, I made sure to comment on other blogs, adding value (and backlinks) as often as possible.

I learn the most from other blogs and friends throughout the “interweb.” As I continue to post, comment, track and act, my foundation as a marketing and branding thought leader is building. It takes time, but trust me, being social pays off.

Food for thought…

Keep Cooking (strategic reciprocal value)!
Andrew B. Clark
The Brand Chef

“Mindless babble…”
“Fanboy frivolity…”

I usually sit and listen (patiently) while they list out the need for a drawn out conversation with their customers to explain the intricate mechanics of their products and the magnitude of value that their employees’ commitment provides to the bottom line – NOT TO MENTION their commitment to quality and the….

SNORE….

“Cult obsessions…”
“Waste-of-time…”

“INSANE”

Before you use that particular word, consider a recent example:

How hard do you think it would it be to produce and then promote a musical about a woman with bipolar disorder? Imagine the media.  Imagine the freakishly insensitive commercials and awkward attempts to make bipolar disorder “entertaining” (let alone make it a MUSICAL)!

The Broadway hit “Next to Normal,” did just that.
(Please click through to read about the musical.  It’s moving – Wikipedia-Synopsis, Show Site)

The producers and marketers of this compelling (and painful) story about a woman with bipolar disorder and her troubled relationship with her family, used Twitter to build audiences. According to a recent report by The Wall Street Journal, the play’s marketing team tweeted the entire show at 140 characters per installment, over five weeks through May and June.  At the time of this post, their Twitter account (@N2Nbroadway) had more than 730,000 followers and had sold more than 90 percent of their available seats!  Talk about ROI!

As added flair, due to their unique approach to using the tool, Twitter selected “Next to Normal” as a featured tweet. Saying so makes them an automated opt-in for new users of the service.  To be featured by Twitter is one thing, having almost three quarters of a million followers in just a few months (auto opt-in or not) makes quite a statement for this little bit of insanity.

There’s plenty of coverage about the massive success “Next to Normal” has had using Twitter to market (just to a Google search for “Next to Normal” and Twitter)

Think it’s so “insane” now?

How could Twitter fit into your marketing strategy like it did for “Next to Normal?” What could you or your company do to harness the power of Twitter’s network – or any social media marketing network for that matter?

Food for thought…

Keep Cooking (remarkable ways to connect to your audience)!
Andrew B. Clark
The Brand Chef

Straight jacket image from: http://theshockdocshow.com/

Have you met “Woody?” No? Well until earlier this month, no one else had either.

Woody is an “average guy” looking to pick up 500,000 fans before the end of September, and if he’s successful, those fans will receive a free Jack Daniels burger!

Now who doesn’t want a free burger?

To round out the social media-focused campaign, Woody has a few television spots running regionally, as well as posted in the Videos tab on the Fan page. So far, the page has a over 100,000 Fans, and is expected to reach their half million goal by the end of the month.

Now, McDonald’s, Chick-fil-A and Pizza Hut have all hit the 1 Million mark simply extending their current campaigns to the social media platform.  And from a social media marketing standpoint, this isn’t a groundbreaking approach.  But the fact that T.G.I. Fridays has created a character and campaign solely for Facebook is quite unique.

But that’s where my compliments take a turn to skepticism…

If you look at the entry form on the Woody fan page, they’re requesting email  addresses to send the free burger coupons to when the 500,000 has been reached.  Can anyone say marketing database? Sure, I’m okay with that… But then, there’s the next click.

When you submit your email address, the application asks for access to your Facebook profile information, photos, as well as all of your friends’ information!

For a free burger? No thank you.

Marketing database gathering? Phishing?  I don’t know, but that last step seemed to cross the line for me

Social media is about building community. Social media MARKETING is about building a community around your brand and it’s offerings.

I ask T.G.I. Fridays how will offering up all of my Facebook information help me feel closer to your brand? Sure, I get a free burger out of the deal (maybe), then what? (Enter your own spammy nightmare scenario here.)

Social media has made how people share personal information pretty liberal, but the line needs to be drawn somewhere. If companies want to use social media marketing to have me join in the conversation, they need to show authenticity, engagement and trustworthiness, not just dangle a free burger in my face…book.

Keep Cooking – TRUE Branding communities!
Andrew B. Clark
- The Brand Chef

Back in “the day” it was a combination of marketing, advertising, public relations and good ol’ fortitude and gumption.  But today, that model has been twisted a bit.

The average consumer doesn’t have a lot of faith in “traditional” advertising (check out this Nielsen study).  Even online advertising has fallen to the wayside as far as credibility or trust is concerned.  And social media has pulled attention from traditional outlets with a force that was completely underestimated just two years ago.  Today, it’s more about connections, referrals, networking (online and off-line), and building credibility and trust through your brand relationships.

So, how do you maintain the “top-of-mind” awareness that your brand so desperately needs to survive?

Here are seven simple steps to staying socially top-of-mind:

1. Always Learn – Explore the latest trends and study the practitioners within your market.  Use that information to stay mentally sharp and abreast of how changes in your industry will be affecting you / your company and your customers.

2. Educate & Share – Pass what you’ve learned on to those that need it.  Whether it’s a small tip on social media techniques (re-tweet and comment often), or an article on market trends that would be relevant to a client; if you become a resource for knowledge, you’ll position yourself/company as a trusted leader in the marketplace.  And eventually they will come to you for more.

3. Engage – This is where the first two points come in handy.  The marketing world has turned into a giant conversation.  If you’re busy telling and not talking, you’ll quickly be shut out of the discussion.  “Engaging” is one of the four base criteria for TRUE Branding, and in this social media marketing world, Engagement is more necessary that ever.

4. Set Goals – This sounds like an obvious point, but I’ve seen too may stand at the edge of the chasm yelling and yelling just to hear the whisper of their own echo floating back at them.  Set a goal, a target with specific results in mind.  You can’t just set out telling your story unless you have a plot line to follow and a great ending for the audience to anticipate.

5. Build Measurable Tactics – Every goal you have will require tactics to execute.  To know the success or failure of those tactics, you need a mechanism for measuring.  Whether that’s web site traffic, office calls, client leads, or bodies through the showroom door; make sure you measure.

6. Compare, Refine  & Redo – With measurable results, you’ll better be able to find flaws in trend predictions.  You’ll have the ability to compare the results of one campaign to another.  If you’ve built success with one tactic, take that approach and modify it’s properties to suit another less-successful one and try it again.  When you’re reaching the right people and building a conversation with truly measured intentions, you’ll discover amazing results.

7. Keep Pushing – While trends are showing that social media and other tools are becoming bigger influences on many markets over traditional marketing channels (advertising, radio, print, TV, etc.); make sure that your market is truly being affected by the change.  If you pull your efforts from proven channels, your market could lose contact with your brand message. Then how top-of-mind would you be?

There are many, many more, but if you keep in mind these basic tips, you’ll be well on your way to maintaining great brand awareness.

Please…  Tell us what YOU do to to maintain top-of-mind awareness for your brand.  Is it community networking, cause marketing, something else?  We’d LOVE to hear from you.

Keep Cooking!
Andrew B. Clark
The Brand Chef