As CreateWOW embarked on decorating our new office space, I sent out a tweet asking if someone new of a product or a solution to make an entire wall an erasable white board.  I did get some answers, but none that I would have been comfortable with.  Some required a VERY EXPENSIVE paint. Others suggested large sheets of melonite that I’d have to secure to the walls (landlord frowned on that idea).  So, eventually, I gave up on the idea.

It was hard at first, because I am such a visual person, I use an easel and HUGE note pads just to flesh out illustration ideas.  Imagine the space it takes to really flesh out a social media marketing campaign!

Well, yesterday, during a client planning session, I realized what my brain had been telling me for a few months now.  The dry erase wall is a good idea.

A Plan Is Worth 1,000 Words:

a plan is worth 1,000 words

In a matter of minutes, the clients and I flew through sheet after sheet of pad paper and pasted them to the wall.  The conversation was flowing so quickly that just keeping up with the ideas was a challenge. After we’d “Dumped” our wish list on the papers, we then, rearranged the pages and put the plan in systematic, chronological order.

PERFECT.

The clients left assured that the directives they assigned us were understood and the plan to achieve their goals was in place.  Smiles. Handshakes. Pats on the back. It all seemed so simple, but without the plan up on the wall, it was just words.

Try this approach next time you’re in a planning or strategy session with your clients or coworkers. It’s a little overwhelming for the “Non-visual” people in the room, but I guarantee when they see the path ahead of them, they’ll take the next step with you without asking another question.

My friends Mike Wagner and Jocelyn Wallace may have a thing-or-two to add to this post, yes?

Do you have other tips or techniques to help clients or coworkers visualize a plan?  Is it a whiteboard? Is it PowerPoint (God I hope not…

Let us know.  Or better yet…  show us…

Keep Cooking!
Andrew B. Clark
The Brand Chef

Myopic Manager: “Hey, I need a video.”

Worker Wendy: (shocked) “About what, sir?”

Myopic Manager: “Something that will get us noticed.”

Worker Wendy: “For what, sir?”

Myopic Manager: “You know. Something catchy and, what’s the word? VIRAL!”

Worker Wendy: “Viral, sir?”

Myopic Manager: “Yeah! Put it on FaceTube! That’ll do it!”

***

There are so many things wrong with that conversation, I can’t begin to list them. But this was a summarized dialogue a friend of mine recently had with her employer. It seems as though, after 25 years in business, “said employer” finally purchased a ticket to the 21st century and realized he was wearing a suit made in 1989 – you know, padded shoulders, thin, cotton tie… the whole enchilada!

The inspiration for this time-traveling adventure came from a growing collection of customers asking why they couldn’t find their favorite “widget” on the Internet. They couldn’t find their website. They couldn’t “Like” their FaceBook page. Heck, if they didn’t get up off their butts and walk through the door, they couldn’t tell the company was actually still in business!

“So, where do you start?” she asked me. And that’s where my “Mr. Marketing and Branding” persona jumped out – somewhat abruptly…

“Are you kidding?” I shot back at her. “Your company is nowhere near ready for Facebook, YouTube or social media marketing. Why don’t reign in Michael J. Fox over there and start with basic TRUE Branding?”

I explained to her that TRUE Branding was the road-map to where her boss wanted to go. They needed to discover the truth about their company – the who, what, when, where and why of their brand and brand community (‘cause they obviously have one). Then they needed to do some deep research to find out what made their company / brand relevant to their brand community. After that they needed to focus on what made them unique in that community. If there was ten other “widget” makers in the vicinity, what were unique propositions to going to their shop? And finally the needed to figure out where that community spent it’s time engaging their brand. Obviously they needed a stronger Web presence, but were FaceBook and YouTube really going to be where the best engagement would take place?

I’m sure, by the end of our conversation, my face was red and the veins in my forehead resembled what that road-map may look like. But the takeaway was put perfectly when she called up her employer and said, “Sir, we really can’t skip steps when it comes to TRUE Branding and marketing. Let’s take a strategic look at what where we want to go and then my friend Andy can come by and work with us to get there”

*Sigh*

As Dionne Warwick, Stevie Wonder, Gladys Knight and Elton John put it, “That’s What Friends Are For.”

I know this comes off as a bit of a rant, but there are a lot of companies out there that are still behind the curve when it comes to social media marketing. It isn’t so much using the tools of social media like Facebook YouTube, Twitter and LinkedIn, but the brand and marketing strategy that powers these tools. And it’s going to take time and a lot of thought to get that road-map to the future figured out.

Contrary to what Michel J. Fox and Steven Spielberg told us in 1985, time travel is NOT possible; the flux capacitor hasn’t been built yet; Delorians won’t withstand the pressure of time travel; and Doc Brown is just another wild-eyed pedophile in an Einstein wig and lab coat.

But I digress.

Could I have taken my friend’s company (and their money) and thrown together a FaceBook page and a few videos for YouTube? Sure. But I wouldn’t have been doing my job as The Brand Chef if I did it without TRUE branding and a strategic road-map. And they wouldn’t have seen results from any of it – making us all look stupid.

Just to sum up…  You can’t jump from 1989 to 2010 with the simple activation of a Twitter account. Research, plan, integrate and engage with social media AFTER you’ve figured out where your brand should be going within the marketplace. Then make a commitment to staying up-to-date with your brand, your industry and your community.

Until Next Time (within the next 25 years)…

Keep Cooking (timely, relevant branding decisions.)
Andrew B. Clark
The Brand Chef

I want to preempt any debate from this post and explain to you all, I am no outdoors man.  I don’t like camping.  “Roughing it,” to me, is a Super 8 without a whirlpool. I don’t like hunting and I’ve been fishing once in the last 10 years.  But, I’ll tell ya’ what,  that one fishing trip resulted more than a pile of smelly clothes and a few days of hangovers.

As we sat, through torrential rain, heat, mosquitoes the size of mature poodles and some pretty overwhelming odors (from more than the fish), conversations turned from day-to-day work issues and family musings to some pretty unbelievable fishing strategies.  While I, the novice of the group, simply jabbed a leech (yes, the blood-sucking invertebrate) on the end of the hook and threw it out in the water, others in the group pulled out what seemed to be a Roland Martin-esque playbook for the event.  Even before we boarded the “boat,” (I put that in quotes, because a boat, to me, is something you can sail or ski behind… not these little canoes) there would be long, deep discussions about the strategy behind our expedition.

Can see where I’m going with this?  Yep…  Marketing is a lot like fishing…  I’m sure you’ve heard that before, but I wonder how many people really think about the similarities.

When you’re working up your “plan of attack” in marketing sessions, do you ask your team (or yourself) these questions?

• What EXACTLY are we fishing for?
• What bait / lure is better for muskie versus trout?
• What time of day is best for fishing here?
• Is it better to cast multiple lines or to target a specific area with one line and diligent effort?
• Are others having success in this area of the lake?
• Should we cast our line in uncharted territories?
• Are there limits to the size of fish we want (too big or too small)?
• Are there limits to the amount of fish we can catch (Is one enough? Can we handle 100?)?
• Do these hip-waders make my butt look big?

Never the less, if that one fishing trip taught me anything, it was that you need a plan before casting your line into the waters. Fish (like clients) are capricious little buggers and unless you have the right strategy, you’re going to pull back an empty hook.

“Give a man a fish; you have fed him for today. Teach a man to fish; and you have fed him for a lifetime”— Chinese Proverb

Keep Cooking (with a little lemon and butter sauce)!
Andrew B. Clark
The Brand Chef