As CreateWOW embarked on decorating our new office space, I sent out a tweet asking if someone new of a product or a solution to make an entire wall an erasable white board.  I did get some answers, but none that I would have been comfortable with.  Some required a VERY EXPENSIVE paint. Others suggested large sheets of melonite that I’d have to secure to the walls (landlord frowned on that idea).  So, eventually, I gave up on the idea.

It was hard at first, because I am such a visual person, I use an easel and HUGE note pads just to flesh out illustration ideas.  Imagine the space it takes to really flesh out a social media marketing campaign!

Well, yesterday, during a client planning session, I realized what my brain had been telling me for a few months now.  The dry erase wall is a good idea.

A Plan Is Worth 1,000 Words:

a plan is worth 1,000 words

In a matter of minutes, the clients and I flew through sheet after sheet of pad paper and pasted them to the wall.  The conversation was flowing so quickly that just keeping up with the ideas was a challenge. After we’d “Dumped” our wish list on the papers, we then, rearranged the pages and put the plan in systematic, chronological order.

PERFECT.

The clients left assured that the directives they assigned us were understood and the plan to achieve their goals was in place.  Smiles. Handshakes. Pats on the back. It all seemed so simple, but without the plan up on the wall, it was just words.

Try this approach next time you’re in a planning or strategy session with your clients or coworkers. It’s a little overwhelming for the “Non-visual” people in the room, but I guarantee when they see the path ahead of them, they’ll take the next step with you without asking another question.

My friends Mike Wagner and Jocelyn Wallace may have a thing-or-two to add to this post, yes?

Do you have other tips or techniques to help clients or coworkers visualize a plan?  Is it a whiteboard? Is it PowerPoint (God I hope not…

Let us know.  Or better yet…  show us…

Keep Cooking!
Andrew B. Clark
The Brand Chef

(This was originally posted on the CreateWOWmarketing Blog on 10/19/10)

Have you ever seen a great NFL quarterback run to the sidelines and look into the playbook? Neither have I… So why is it that so many marketers out there are generating rote, boring plans for their clients based on “plays” they learned back in the bush leagues?

The traditional approach to marketing is too linear for today’s world. Today’s target audience is constantly moving, growing and learning new technologies. But much of the marketing we see today is still formulaic and trite, as if someone in 1976 created “The Playbook For Successful Marketing” and it’s been dogmatically followed ever since? Cold. Unfeeling. Corporate.

How ’bout I let you in on a secret…

Dogmatic playbook-marketing isn’t viable any longer. The game has changed. Sure, marketing can follow a plan / structure. Marketing can (should) have strategy. But if you think the formulaic mindset you (they) used in 1976 (or earlier for you MadMen fans) will work, you’re going to fail abjectly!

The playbooks are outdated. The systems set forth by or mentors, while still brilliant, are tired. And they (dare I say it?) are singular-minded, focusing on agency award hardware… not the client nor its community. The days of super-star agency quarterbacks in the big, Manhattan corner office are over!

Stop and look around your office (if you have one). There’s value there, you just have to see it. The biggest asset you’ll find are the actual human beings that work WITH you!

Here’s a note for our “Super-Star” marketing quarterbacks:

Marketing Has Taken A More Emotional, Community-Focused Approach

That’s what I like about social media. Adding social media to marketing has taken the ritualistic, dogma of “old school” and turned it on its ear. It allows fresh minds, the “rebels” of the community to work organically on the sidelines, changing the plays and calling options as they see the defense set up. Sure, the goal is the same – get the client’s product or service noticed and to generate actions or a purchase.

I’ll say it again. Our job is to, “… get the client’s product or service noticed and to generate actions or a purchase.”

That’s IT. No more. No less.

GOAL!

When a client brings their product or service to you, the first thing that happens to you and your team is you form an EMOTIONAL response or “Feeling” about it. Immediately, that elicits a LOGICAL action plan on how to deal with it.

STOP THERE!

Don’t pick up the “1976 Playbook For Successful Marketing.” Because I guarantee, if the client hasn’t heard the rhetoric yet, the marketplace has and you’re going to get sacked. You need to out-think the defense! Create marketing that makes people say “WOW!!” (Or something similar).

Be quicker. Be original. Be passionate. Call the option. Use a flea-flicker or the hail-Mary pass from time-to-time. It may be unexpected, but THAT’s what people respond to.

Have you seen marketing that’s disregarded all the traditional plays and succeeded? I have.

Do you have a client that needs a passionate, community-driven plan instead of the same old rhetoric? Create even a little “WOW” and they’ll see the end-zone.

Until the next huddle…

Keep Cooking (silly sports metaphors for everything),
Andrew B. Clark
The Brand Chef

There are a lot of positive signs that small businesses are starting to adopt social media marketing as an integrated component of their overall business plans.  One significant change, based on a February 2010 Small Business Success Index report, is the fact that social media usage among small business jumped from a meager 12% in 2008 to 24% in the following year (Yes, doubled).

Of those using social media, 69% post regular updates / articles of relevance to sites like FaceBook and LinkedIn. Two additional stats that made me smile were: 54% monitor positive / negative feedback via social networks, and almost 40% of the small businesses author a blog pertaining to their field of expertise.

OUTSTANDING!

But hold on, that’s still only 1-in-5 of those surveyed.

So, let’s address some of the restraints keeping small businesses form jumping on board?

According to the report, 50% of the users say it takes more time than they expected.

This is a surprise? Okay, I’ll give them the benefit of the doubt, but the reason they may have been caught off guard is a result of one or a combination of following:

1. Some “Social Media Expert” duped them with dollar signs and drummed up statistics, set up a Twitter account and a FaceBook page and then ran off with  little to no strategy or support.
2. They took it on by themselves with little to no understanding of building a social media community or marketing.
3. They underestimated how little they knew about their brand, the audience and the business.

Of course social media marketing takes time! Just like scheduling  time to check voice-mail or email, small business owners need to adapt to make time for a little proactive community engagement. It pays off in the end.

Then there’s the statistic that made me laugh the hardest.  17% expressed that social media gives people a chance to criticize their business on the Internet.

Do they actually think criticism won’t happen if they stay away?  Go ahead, try it.  Then, call me when the business folds.  I know Realtors that need the square footage.

***

Come on, folks, this should stand as a call to action for all small business owners (as well as those that market to/for them).  Social media is not going away any time soon.  And the quicker you figure out how to use it to your advantage, the better chances you’ll have for surviving the years to come.

Here are 10 starting questions I like to ask those looking into social media for marketing.

1. What will make you stand out among the others “yelling into the chasm?”
2. Who is your target audience?
3. Who are your direct competitors?
4. What could be some indirect inhibitors?
5. Do you have a marketing plan – written down with goals, strategies, tactics and a reasonable budget?
6. Is there a strategy or tactic within your marketing plan that social media could compliment / support (Public Relations, etc.)?
7. Do you have the manpower/ time for social media marketing?
8. (If not) Do you have the budget to outsource components of social media marketing?
9. Do you know how to carry on an engaging conversation?
10. Do you have patience?

As with any marketing tool, social media has a unique profile in each company’s marketing plan. While a blog is a great core component to a social media marketing strategy, Twitter, YouTube and FaceBook may not always apply. Heck, If your target audience isn’t active online, don’t be a fool and put your time into broad social media integration. Just make sure to do a little research before jumping in and you’ll know what’s right for you / your company.

Where does your small business stand when it comes to integrating social media into your marketing plan?  Is it an add-on that will eventually fade away?  Or do you have the plan and vision to make social media work for you?

If you’re a small business that hasn’t embraced social media as a marketing tool, then I have two things to say:

1. You’re losing out on a fantastic way to extend your marketing message as well as build brand equity.
2. You’re probably not reading this and I’m writing for my already savvy followers and this is pointless.

Food for thought.

Keep Cooking! (Purposeful, results-oriented decisions)
Andrew B. Clark
The Brand Chef

I want to preempt any debate from this post and explain to you all, I am no outdoors man.  I don’t like camping.  “Roughing it,” to me, is a Super 8 without a whirlpool. I don’t like hunting and I’ve been fishing once in the last 10 years.  But, I’ll tell ya’ what,  that one fishing trip resulted more than a pile of smelly clothes and a few days of hangovers.

As we sat, through torrential rain, heat, mosquitoes the size of mature poodles and some pretty overwhelming odors (from more than the fish), conversations turned from day-to-day work issues and family musings to some pretty unbelievable fishing strategies.  While I, the novice of the group, simply jabbed a leech (yes, the blood-sucking invertebrate) on the end of the hook and threw it out in the water, others in the group pulled out what seemed to be a Roland Martin-esque playbook for the event.  Even before we boarded the “boat,” (I put that in quotes, because a boat, to me, is something you can sail or ski behind… not these little canoes) there would be long, deep discussions about the strategy behind our expedition.

Can see where I’m going with this?  Yep…  Marketing is a lot like fishing…  I’m sure you’ve heard that before, but I wonder how many people really think about the similarities.

When you’re working up your “plan of attack” in marketing sessions, do you ask your team (or yourself) these questions?

• What EXACTLY are we fishing for?
• What bait / lure is better for muskie versus trout?
• What time of day is best for fishing here?
• Is it better to cast multiple lines or to target a specific area with one line and diligent effort?
• Are others having success in this area of the lake?
• Should we cast our line in uncharted territories?
• Are there limits to the size of fish we want (too big or too small)?
• Are there limits to the amount of fish we can catch (Is one enough? Can we handle 100?)?
• Do these hip-waders make my butt look big?

Never the less, if that one fishing trip taught me anything, it was that you need a plan before casting your line into the waters. Fish (like clients) are capricious little buggers and unless you have the right strategy, you’re going to pull back an empty hook.

“Give a man a fish; you have fed him for today. Teach a man to fish; and you have fed him for a lifetime”— Chinese Proverb

Keep Cooking (with a little lemon and butter sauce)!
Andrew B. Clark
The Brand Chef