Walk in to virtually any ad agency and you’ll find ‘em.  They’re usually in distressed jeans, flat, cordovan shoes with an un-tucked shirt and strategically ever-so-slightly messed hair.  Male, female… doesn’t matter, the only difference may be the thickness of stubble above the neck.  They make themselves known by their piercing stare as you bring your client in and sit them on the opposing side of the shiny, oak-veneered conference table.

I’m taking about “brand experts.” They seem to be multiplying like rabbits on Viagra.

In a matter of minutes, these eager little bunnies assess the client’s brand, their marketing, the company culture - down to how the phone is answered, and determine that the only path to redemption is to spend close to the nation’s national debt on a generalized rebranding “system” they conjured up years ago when “brand” became the new hot word in marketing.

To the clients: Any agency, consultant or semi-related industry individual that comes to you with a pre-developed formula for rebranding your company is selling you a bill of goods that will only perpetuate and exacerbate more trouble.  Put your checkbooks away and walk run away.

To the “experts:” Just so you’re aware, we see you.  Here are 5 things everyone should know about YOUR brand (in broad, generalities to make it easy for you to follow).

1. Joan Rivers looks “great,” but is still one crazy chick…
   Superficial “rebranding” like reworked logos and stationery won’t solve deep branding issues.  A face lift, a nip here or a tuck there won’t make what’s at the core of the brand any different. So, put away your spec creative and mounted ads and listen for a second.
2. Imitation may be the sincerest form of flattery…  it’s also called “LAZY.”
   What BBDO did for  company A won’t apply to company B.  If you can’t come up with an original idea on your own, then you need to get out of the “idea generation” biz.  Branding is different for each-and-every company and person.
3. Magic is for children and idiots…  just ask David Copperfield.
   Smoke and mirrors, baby.  Even David Copperfield (called an “illusionist’) can’t really make an elephant disappear.  So, let’s address the true elephant in the room.  If you can’t deliver on your branding promises, then don’t blow smoke up our skirts.
4. The proof is in the pudding…  but proof alone tastes like crap.
   One-hit rock stars, fly-by-night consultants…  all have a single claim to their “FAME.”  But part of making a great meal is marrying ingredients that, one alone, may put a pucker in your puss.  If you have the acumen of a seasoned group of marketers along with strategy, compassion and concern for the client, the taste will always work out in the end.  In other words, get a few under your belt before you try to claim the title.
5. The louder you crow, the more you look like a… rooster.
   Some of the best practitioners I’ve been involved with have been soft-spoken and understated (that goes for ANY trade).  If you walk into the room like you’re the most important person there, then you’ve already put the client into a subordinate position.  Why would they want to work with that looming over them?  Just drop the ego.

Sure, I call myself “The Brand Chef” but that, by no means, makes me an expert on your brand.

What does it mean?  Like a chef, I work with a team of proven professionals and use the tools of the trade (marketing communications, design, photography, interactive strategy, etc.) to build a TRUE brand for our clients.  There are no pre-packaged recipes for branding.  There is no secret formula. With research, listening, conversation, strategy and honesty, we guide our clients to the best solution for brand marketing possible.

If that’s too simple for you, then give a “Branding Expert” a call.  We’ll be here to pick up the pieces when it all comes crashing down.

Keep Cooking!
Andrew B. Clark
The Brand Chef

What does the recent addition of  Twitter Lists mean to you?  It’s another enhancement for Twitter, sure, but what does it mean to your daily social media routine?  That question was asked at the Central Iowa Blogger’s (#CIB) meet-up this morning.

At #CIB, the conversations revolve around everything from the impact of social media on our local economy to the impact of Dallas J. Moore’s beard on the local lady-folk.  But today’s group of 20 to 30 die-hard, as well as a handful of new faces, got into a pretty vibrant conversation about how Twitter Lists will affect their social media practices.

Below is a list of some of the concepts that came out of this morning’s discussion.  Which one will you practice when it comes to Twitter Lists?

I’ll use Twitter Lists as a viability measurement.

(# of List Appearances ÷ # of Followers = Viability Score)
Personal social media measurement is still a sticky wicket.  I know people that have well over 10,000 followers.  And for ages, that was supposed to be some kind of indication of how viable they are in the social media circles they were in.  Well, with the inception of Twitter Lists, their viability could be measured by a ratio of followers to lists they appear on.

Using the equation above, if you have 7,500 followers, but you only appear on 15 lists, would would have a “Viability Score” of 0.20%. On the other hand, if you follow 7,500 and you’re on 125 lists, your Viability Score would be 1.66%.

One would assume that the higher your Viability Score, the more PERCEIVED VALUE AND IMPACT you would have on your followers and prospective followers. (by-the-way, @thebrandchef’s viability score is 1.75% and Chris Brogan has a 28.01%.  One can dream…)

I’ll use Twitter Lists as a network noise reducer.

How many of those conversations can you actually track?
Like many of you, I started out using Twitter to track conversations about my personal brand as well as promote The Brand Chef.  That led to following hundreds of “Movers and shakers” in the marketing communications “twittersphere.”  Then, I began following targeted markets (restaurant chains, food professionals) to monitor and engage potential clientele.  Finally, I added friends, associates, local thought-leaders and networking acquaintances.

After 11 short months, I was following almost 2,000 conversations and close to that many were following me!  The noise within my traditional tweetstream was impossible to focus. How many conversations are you trying to follow?  Can you see how the noise can get out of hand?

So, using Twitter Lists as a network noise reducer, I’d be able to create segmented breaks from that conversation of 2000.  I could have a couple hundred on a list of  “Marketing Gurus;” a couple hundred in in a list called, “The Boffo Branding Brigade;” and finally pull another handful in to list called “Foodie Folk.” This gives me the opportunity to cut down on the noise form my “Des Moines tweeps” (sorry guys) and focus on Marketing, Branding and Food, respectively.

So much quieter - not to mention more productive…

I’ll use Twitter Lists as a reconnaissance tool.

Now you know who “they” think is important.
With Twitter Lists, while there IS an option to make your lists private, I’m not seeing a lot of people protecting them. Segmentation isn’t anything new.  I made the lists mentioned above in my Tweetdeck, and for months I’ve been able to “reduce the noise.” But most have been making lists willy-nilly and for all to see.  What does that mean to competitive advantage?

As a reconnaissance tool, searching certain competitor’s Twitter Lists would give you easy market research of the conversations that “they” deem important enough to list.  For instance, if my #CIB buddy Claire Celsi had a list of “Clients That Tweet” (which she doesn’t), a competing PR Firm could “happen upon” her list and see who she’s working with.  It’s a pretty black-hat tactic, but it DID come up in conversation.

What will you do with Twitter Lists?

So, with that, how do YOU plan on using Twitter Lists.  Do you have other applications?  Like the network noise reducer, what are the advantages to Twitter Lists.  Or, as illustrated with the reconnaissance tool, do you see a draw back to using it?

Thanks for listening!  And please, help me “up” my Twitter Viability Score and add me to your lists…

Keep Cooking!
Andrew B. Clark
The Brand Chef

Social media tools are easy to acquire…  Sure.  But just like a sharp knife, you may not want to hand it over to any shlub that walks into the kitchen.  If your company wants to start cooking up some social media marketing, you’d better be ready to do some serious planning.

If social media is like a big cocktail party, let’s think of social media MARKETING this way…

When gathering recipes for your next big shindig, you probably don’t want to mingle the sushi with the snow cones (only at my parties).  So, in the same spirit, why would companies insist on throwing anything and everything into their social media marketing mix?

Many companies are starting to really turn up the heat on their social media “marketing.”  They’ve set up Twitter accounts and launched Facebook pages and groups; but it looks like they haven’t thought of their brand, their target audience or, in some instances, even political correctness. Seriously?

Trust me, a meal consisting of three cups of unashamed self promotion, a tablespoon of ego, 1/4 cup of chaos and a pinch of nonsense will give your target audience nothing but a serious case of indigestion.

Create engagement and value with an integrated social media marketing strategy.

Here are three simple “Brandchef-a-fied” questions to ask yourself before that next tweetfest…

1. Are you working from a proven recipe?
   If you have a marketing plan with goals and targets, see how social media can be integrated into it.  Don’t throw the whole dish out just because there’s a new ingredient.

   Social media is so new that social media marketing is struggling to keep up with new developments, new policies, new technology, not to mention new users.  The right recipe – a proven crowd-pleaser – will help to solidify your position, extend your marketing message and your brand.  Just spice it up using the great tools social media has to offer!
   

2. Does your meal have any nutritional value?
   Empty promises or veiled attempts at engagement, just like empty calories, won’t add value.

   If you have a truly strategic marketing plan (with the customer in mind), your social media marketing efforts should reflect those same values and benefit your audience.  Superficial fluff, inane updates and ego-driven campaigns will only show your audience that you’re in it for yourself and soon they’ll walk away from the table – full, and dissatisfied.

3. How many dishes are in your sink?
   Máma BrandCheffio used to say, “If you have a sink full of dishes, you know you have a house full of happy kids.” The same goes for your social media marketing campaign.

   If you can measure results based on a working strategy, then you know what kind of appetite your audience has.  Set your goals, feed them the first course, and watch for the return. With those kinds of metrics you can make changes to your recipes on-the-fly – assuring an always full sink.

With any soiree, the planner has a lot of responsibilities.  As long as your strategy is truthful, transparent, relevant, unique and engaging, everyone at the party will have a great time,  and soon you will be the talk of the town.

Keep Cooking (tasty social media treats)
Andrew B. Clark
The Brand Chef

How do social media tools work within your marketing plan?  Have you thought of how to integrate Twitter into your public relations strategy?  Is your employer brand reflected properly on LinkedIn?  Can social media augment all of these practices?

All very valid questions…

At this week’s Greater Des Moines Convention and Visitors Bureau Social Media Marketing Workshop hosted by Love Scott and Associates, I led off the discussion with an overview of social media tools and how they integrate into a well planned marketing strategy.  Two other speakers, Claire Celsi ( @ClaireCelsi ), from The Public Relations Project and Ben Stone ( @BenStone ) from RPO Consulting took the helm after me to discuss social media as it integrates with Public Relations and Human Resources, respectively.

For over four hours we took turns stating our case for (and against) social media in traditional corporate marketing, PR, and HR environments.  There was tremendous engagement from a very curious audience and the conversations lasted long past the scheduled 12:pm adjournment.

But when it was time to come back to my office and decompress from the presentations, I thought to myself, “What would ‘C’ level decision-makers need to understand about social media as it applies to their brand?”

And then I thought of this:

“There’s a conversation going on about your brand.  Are you listening?”

(feed readers and Facebookers, click here to watch the video)

…and that was just about 30% of what I found through my Twitter feed, 12 hours before to immediately after the workshop.

It’s time to sit up and start paying attention.  If you’re not using social media to AT LEAST monitor the conversations going on about your brand, then you’re already out of the game.

Here are five simple takeaways from the marketing segment of the workshop:

1. Traditional broadcast marketing has been augmented with social media marketing, creating an online conversation about your brand.  You must be there to take part in the conversation.
2. Social Media Marketing is about building community AROUND your brand.
3. Strategic planning is needed to integrate social media tools with a company’s comprehensive marketing plan.
4. Social media marketing is measurable, but you need to have goals to measure against.
5. Social media marketing should not be taken lightly. Finding a marketing partner that understands how the social media tools can integrate your marketing is imperative.

Has your company started integrating social media into its every day marketing, PR or HR strategies?  How well are you listening?

Food for thought.

Keep Cooking (community-driven conversations)
Andrew B. Clark
The Brand Chef

Search engine optimization (SEO) is a sticky wicket, especially for me - basically a “marketing/branding guy.”  I’m still very green, but I’ve learned quite a bit from the HUGE brains of local developers (and friends), as well as those I follow through blogs and other sites.

One of the things that always confused me about achieving a good web ranking (see WebsiteGrader.com) is the number of inbound links you have to your Web site or blog.  One of the items that they score for “marketing effectiveness” are the inbound links to your Web site. I realized the importance of this after checking my own site’s ranking (right now it’s 96.9/100 with 205 inbound links). Inbound links are a big part of Google’s criteria for ranking your site.

How do you get inbound links? According to Website Grader (and most of the HUGE brains), there are a lot of different ways.  For a great overview of the levels of inbound linking available, Website Grader has a post on “Graduating from Inbound Marketing High school.”

One of the easiest ways to create inbound links is to…  do it yourself.  How? Here are five simple steps to start increasing your web site’s effectiveness:

1. Find other thought leaders in your preferred field (marketing, branding, cooking, whatever…).  This is easy to do if you search your preferred topic through Google Blogs or social media bookmarking tools like StumbleUpon.
2. Review and evaluate, looking for high-ranking, relevant blogs and Web sites.  Many sites will be basic aggregation of content.  Be very perspicacious and find the blogs/sites that provide the most optimal content and ranking to follow.
3. Bookmark and/or subscribe to the RSS feeds for these blogs.
4. Track and act upon blog posts that you can add value to by posting a comment. Make sure your comment is succinct and intelligent, using key words and phrases pertaining to your field of expertise.
   
5. DO NOT SPAM! Most (aware) blog administrators will blacklist you if you start posting comments irrelevant to their blog or have an ungodly amount of links within your comment. If you’re transparent and add value with your comments, and don’t overtly push links to your site; the click-through rate will start jumping.

And there you have it.  You have an inbound link to your site! Rinse and repeat… Simple.

Here’s a bonus.

That blog comment will also be indexed when Google crawls that Web site. So, when someone searches on your name, your Web site, or blog, they will see your comment as part of their Google return.  Brilliant!

Leaving comments on other blogs is a daily ritual for me.  At first it was simply to be social (it IS social media, you know), but as I discovered it’s value as a SEO/marketing strategy, I made sure to comment on other blogs, adding value (and backlinks) as often as possible.

I learn the most from other blogs and friends throughout the “interweb.” As I continue to post, comment, track and act, my foundation as a marketing and branding thought leader is building. It takes time, but trust me, being social pays off.

Food for thought…

Keep Cooking (strategic reciprocal value)!
Andrew B. Clark
The Brand Chef