**As a disclaimer, I was just informed this morning (by my Intern) that Cisco has discontinued the production of the FLIP video Camera.  So ANYWHERE I say “FLIP…”  Insert the words “Cell Phone.”  While it lacks the same fun and double entendre as “FLIP,” the premise still applies. If you “CellPhone” your blog (yawn), keep the following topics in mind…  Now, I’m off to catch up on current events.  Are we still in Iraq?**

Videos and podcast aren’t new to interactive marketing and communications. Some of my favorite blogs aren’t actually written blogs at all, but video blogs (or Vlogs) where the author turns the camera on and actually looks right at me and talks. Think about it. VIRTUALLY communicating eye-to-eye with your audience!

Image credit: http://blog.tmcnet.com

As technology improves and the speed of internet connections increases, the need for monster bandwidth, storage space and cost have become relatively low. Considering that, I’ve been encouraging my clients to “Flip” the model of their blogging.

I’ve sent many clients on over to The Flip Video product website for ideas on what the possibilities are and how it can bring people together. Sure, there are video samples given. That’s an obvious, but how they’re presented doesn’t feel quite so authentic. They feel like produced, planned recordings, even though they might not be.

I’m here to tell you…  Flipping Your Blog doesn’t need to be difficult, but it DOES need to be done…

Here are three simple steps to how to make the Flip Video Recorder an integral part of your blogging (and interactive marketing) process.

1. Turn the site over to the people actually using the product / brand (employees and customers):
   Sure there’s room for starched, corporate stuff, but why not make some space available to those that interact with the brand most? Allow them to upload videos, comment on other videos, tag videos and so on. Use your site as an outlet, so the experience with the brand doesn’t get capped in legal or proofreading.  The Flip Video Recorder allows the “HUMAN” side of the brand to come back to communications. The Flip is all about shooting video easily and transferring it to your computer/website in a snap. You should prove this point every day.
2. Create a YouTube channel
   Make your own space on YouTube. It’s FREE! Create a channel. Encourage people to tag their videos to your group. Flip has the “Upload to YouTube” feature, complete the circle and make the channel. You can then feed the channel right into your blog. Multiple authors and endless video opportunities can be sent to your site with very little effort. Why not harness all that free attention?
3. Make it easy to find you
   Outposts… Outposts…  Outposts! I’ve talked about this many times before, but your brand shouldn’t live solely on your website. With more outposts, the more opportunities you’ll have for cross posting, tagging and linking that all generate a little more SEO love as well as create multiple places for your target audience to find you, share your information and create a bigger, more enthusiastic brand community!

My point is this: the Flip Video Recorder is a tool that makes video, basic video editing and video sharing infinitely easier. It’s a tool for real people looking for a simple and convenient video solution. Why not take the easy road and FLIP YOUR BLOG?

So…  why didn’t I do this post using a Flip video?!?  I GAVE MY LAST FLIP CAMERA TO A CLIENT!

How would you use video to build a better blog? How could video improve your user experience with your brand?

I would love to hear your thoughts.

Keep Cooking (TRUE, engaging content)!
Andrew B. Clark
The Brand Chef

Music is part of my personal brand.  I’ve written about it before. But for the last six months I’ve created quite a significant illustration of that particular personal brand trait.

As a little joke/hat-tip to my friend, Terry Starbucker, I started tweeting about what was rolling off of my iPod.  Some times it was in the middle of the day.  Some times it was after lunch.  But after a few weeks, I realized most of my melodic tweets took place first thing in the morning.

Why?

Music DRIVES me.  I don’t care if it’s the classic William Tell Overture or a smooth George Michael track, or even the mind-bending, screaming Velvet Revolver; music is never far from my ears.  It’s part of my brand.

So, virtually every morning, from early September 2009, to this morning, I have turned on my iPod and the first song (sometimes the second or third – ’cause who wants to get going to The Wiggles or Raffi?) that rolls off the virtual turntable becomes my “Get-Going groove of the day.”

Music moves me.  And strange enough, I’ve found many of YOU have responded as well. Countless times, I’ve been asked to provide play-lists of my grooves.  I’ve burnt a quite a few of CDs for friends. And I realize The Get-Going groove of the day has touched more than my own personal brand.  Heck, I get emails and direct messages if I’ve forgotten, or the groovy tweet has been delayed even a half hour, so someone has been affected…

So here you go.  The first volume of The Brand Chef’s Get-going groove of the day is listed below. (Tracks/links and Tweets!)

ENJOY!

Piggies – The Beatles:
My Get-Going groove of the day (Saturday Edition): LINK – I’m not sure what’s more disturbing… the song or the video… WOW.

Brick House – The Commodores:
My Get-Going groove of the day: LINK – Lionel before he went to the dark side… WHAT A GROOVE FOR FRIDAY! Have a GREAT DAY!

It Hurts Me Too – Eric Clapton:
My Get-Going groove of the day: LINK – Great attitude tune for the gloomy day! Grrrrrrrr!

Jump Jive An’ Wail – Brian Setzer Orchestra:
My Get-Going groove of the day: LINK — came up on the iPod on the treadmill Sunday… So, I cranked the pace to 9! (dumb)

Carry on Wayward Son – Kansas:
My Get-Going groove of the day: LINK — great 70′s “rock your soul” motivation —> ’nuff said…

Soul Vaccination – Tower of Power:
My Get-Going groove of the day: LINK Since my arm STILL hurts from yesterday’s flu shot… Time to get FUNKY!

Here I Am – Lyle Lovett:
My Get-Going groove of the day: LINK – only album I’ve ever purchased that is remotely close to country… The guy has STYLE!

Life is Wonderful – Jason Mraz:
My Get-Going groove of the day: LINK – One of my new favorite songs… Something to remember EVERY DAY!

Battle of Who Could Care Less – Ben Folds Five:
My Get-Going groove of the day: LINK — Okay Monday, take that…

Pump It Up – Elvis Costello:
My Get-Going groove of the day: LINK – the week is almost over… Maybe Elvis can help us get there?

Rock and Roll is Dead – Lenny Kravitz:
My Get-Going groove of the day: LINK — A little gritty groove for the Monday blues… Get up and get moving!

Basket Case – Green Day:
My Get-Going groove of the day : LINK A little pop-punk in the hope that this will clear the gloom from the morning. And GO!

Working Man – Rush:
My Get-Going groove of the day: LINK … kind of appropriate on a day like today?

Bicycle Race – Queen:
My Get-Going groove of the day: LINK — so much innuendo for so early on a Monday morning… ?

Signed, Sealed, Delivered, I’m yours – Stevie Wonder:
My Get-Going groove of the day: LINK — Classic Stevie…

Something – Paul McCartney (Concert for George):
My Get-Going groove of the day: LINK – From the Concert for George … Watch the whole video… Heartbreaking & inspiring.

I’ll continue to post the Get-going groove of the day – every day possible – to my Twitter and Facebook accounts.  Why?  ‘Cause every day needs a little groove… So stay tuned (every day around 8am) for more!

Until next time…

Keep Cooking! (tasty tunes to tickle your tail lights…)
Andrew B. Clark
The Brand Chef

For those of you that know me, locally, you’ve all probably heard (or even witnessed) the troubles I’ve been having with my 2004 Jeep Liberty. It seems like the winter of ’09-’10 has taken a pretty good toll on my little SUV. And for the past 14 to 16 months, I have been in one auto service center or another for everything from new tires, new break pads and rotors – all ’round, dead battery, cracked windshield (not yet fixed), various alignment issues (I need to stop plowing through snow drifts), and, of course, the routine oil changes and maintenance.

For a while there, I’d become accustomed to sitting in small, cold, white rooms and drinking stale coffee out of 8 oz Styrofoam cups. Hell, I used so many of those little things; I think I’m partially to blame for this global warming crap. We’ll need to talk to Al Gore about that one.  And what’s up with those 19″ RCA TVs mounted in the corner, flickering the local PBS station. Is that a service department prerequisite?

Anyway, yesterday, I’d finally had enough. For about three weeks now, I’d been driving my little Jeep 40 to 60 miles a day with a heater that would only blow hot air if it was going 45 miles per hour or faster.  Yes,  I live above the Mason-Dixon line and I have a shoddy heater in my car…  Brilliant!

It wasn’t such a huge deal for the trips into the office and back; I take the bypass in where 75 MPH is the median speed.  But once I got off the bypass or was driving through town, the frigid bite really set its teeth in.  Yesterday, it was -12˚F on my way into the office, and 30 seconds off the bypass, my car went from cozy warm to cold enough to freeze snot (trust me). By the time I got to the office parking lot, I was worried about frostbite on exposed extremities (thank GOD for seat warmers)!

So, I called my local Jeep dealer (yes, the dealer…).

When I called, of course I expected this:

Mechanic: “Hey…  huh?  Oh, man…  I s’pose we can work you in some time early next week.  Oh, by the way, we have an $80 inspection fee.”

Me: “sigh…  oooohkaaaay…  lemme bend over…”

What I got:

Mechanic: “Sure, Mr. Clark…  we close at six tonight, but we’d be more than happy to come get it for you.  A heater, in this weather, is nothing to mess with.”

Me: “uh… no, I’ll drive it down after work, thanks.”

Mechanic: “Will you need a ride home?”

Me: giddy like a school girl, “Hee hee… no, my wife can pick me up.”

Mechanic: “Great, Mr. Clark. Robert will expect you around 5:30.  Is there anything else I can do for you?”

Me: “No… I love you…“

Okay, I didn’t say that last part, but I was very attracted to the concept of good customer service, for once.  I hadn’t even gotten my car to the garage door yet and it was already a pleasant experience.  What a breath of fresh air!

So, upon arrival, I looked at my watch and realized it was about ten ’til six.  When I drove in, I fully expected half of the lights in the work bays to be off and a single, growly dude, in greasy coveralls, standing at the counter looking at his watch.

Not the case at all…

When I drove in, there were three employees working diligently at their respective check-in desks.  I parked and turned off my car (with numb fingers) and before I could get out, a friendly, clean-cut gentleman was standing at my door, clipboard in hand, ready to gather my information.

We quickly went over my needs and as soon as I gave him my name he said,

“Yes, Mr. Clark, I’m Robert.  Why don’t you go have a seat and I’ll be in to talk to you once we get ‘er looked at.”

Ah…  the dreaded waiting room…

I poured myself a MUG of coffee and went through a pair of hinged doors to …wait for it… the cleanest, most comfortably lit, cushy waiting room I’d ever seen!

There were two love seats and a couch flanked by oak end tables with every (auto, political and society) magazine one could imagine.  And on the other side of the room was a 60″ plasma television streaming ESPN via satellite. And the coffee tasted like Dunkin Donuts breakfast blend, but I couldn’t be positive…  Color me impressed.

I plopped down on the couch, pulled out my BlackBerry to check in on FourSquare and to do some Tweeting when I was shocked back to reality by the sound of my car’s horn honking.  I looked up and there was Robert, sitting in my driver’s seat honking the horn and waving toward a sign on the window…

“We have FREE WiFi!” He yelled through the glass.

I began to weep…

I’ve since moved in with Robert and the crew down at the Jeep dealership.  Although the beds are a little firm for my bad back, I’ve become accustomed to the warmth and comfort their waiting room provides.  Sure, I need to call-in for food, but the cleaning crew and back rubs make it all worth it.  I’ll miss my wife.

***

Why not make working with your company a positive experience?

What extra steps has your company taken to make your customer feel “at home” – or at least comfortable with your services? Next time you have a customer call on you, will you be like my Jeep dealer or will you be leaving your customers out in the cold?

Food for thought.

Keep Cooking! (Customer service that’s second-to-none!)
Andrew B. Clark
The Brand Chef