What do YOU do on a Snow Day in central Iowa? Well, if you’re at all involved in social media, you get online and jump into the conversation (ANY conversation). There’s always a chat, a dialogue, a debate or simply silly talk going on within Twitter.

As an experiment, I decided to create a screencast of the conversations that took place with and around me (@TheBrandChef) this morning.

Featured in this little conversation are friends and associates (and some people I’ve NEVER met, but I consider friends anyway):

• @JoshFleming (Josh Fleming)
• @abrudtkuhl (Andy Brudtkuhl)
• @ketelsen (Katie Ketelsen)
• @JuliaThompson (Julia Thompson)
• @JustBrady (Justin Brady)
• @theChesterfield (Strategic America)
• @Kworalsoa (Simeone S. Spagnoli)

Enjoy!

Music credit goes out to Ben Folds for including these audio loops on the last CD I bought!

Keep Cooking (creative things to do when the world seems to shut down…)
Andrew B. Clark
The Brand Chef

(This was originally posted on the CreateWOWmarketing Blog on 10/19/10)

Have you ever seen a great NFL quarterback run to the sidelines and look into the playbook? Neither have I… So why is it that so many marketers out there are generating rote, boring plans for their clients based on “plays” they learned back in the bush leagues?

The traditional approach to marketing is too linear for today’s world. Today’s target audience is constantly moving, growing and learning new technologies. But much of the marketing we see today is still formulaic and trite, as if someone in 1976 created “The Playbook For Successful Marketing” and it’s been dogmatically followed ever since? Cold. Unfeeling. Corporate.

How ’bout I let you in on a secret…

Dogmatic playbook-marketing isn’t viable any longer. The game has changed. Sure, marketing can follow a plan / structure. Marketing can (should) have strategy. But if you think the formulaic mindset you (they) used in 1976 (or earlier for you MadMen fans) will work, you’re going to fail abjectly!

The playbooks are outdated. The systems set forth by or mentors, while still brilliant, are tired. And they (dare I say it?) are singular-minded, focusing on agency award hardware… not the client nor its community. The days of super-star agency quarterbacks in the big, Manhattan corner office are over!

Stop and look around your office (if you have one). There’s value there, you just have to see it. The biggest asset you’ll find are the actual human beings that work WITH you!

Here’s a note for our “Super-Star” marketing quarterbacks:

Marketing Has Taken A More Emotional, Community-Focused Approach

That’s what I like about social media. Adding social media to marketing has taken the ritualistic, dogma of “old school” and turned it on its ear. It allows fresh minds, the “rebels” of the community to work organically on the sidelines, changing the plays and calling options as they see the defense set up. Sure, the goal is the same – get the client’s product or service noticed and to generate actions or a purchase.

I’ll say it again. Our job is to, “… get the client’s product or service noticed and to generate actions or a purchase.”

That’s IT. No more. No less.

GOAL!

When a client brings their product or service to you, the first thing that happens to you and your team is you form an EMOTIONAL response or “Feeling” about it. Immediately, that elicits a LOGICAL action plan on how to deal with it.

STOP THERE!

Don’t pick up the “1976 Playbook For Successful Marketing.” Because I guarantee, if the client hasn’t heard the rhetoric yet, the marketplace has and you’re going to get sacked. You need to out-think the defense! Create marketing that makes people say “WOW!!” (Or something similar).

Be quicker. Be original. Be passionate. Call the option. Use a flea-flicker or the hail-Mary pass from time-to-time. It may be unexpected, but THAT’s what people respond to.

Have you seen marketing that’s disregarded all the traditional plays and succeeded? I have.

Do you have a client that needs a passionate, community-driven plan instead of the same old rhetoric? Create even a little “WOW” and they’ll see the end-zone.

Until the next huddle…

Keep Cooking (silly sports metaphors for everything),
Andrew B. Clark
The Brand Chef

Yep, it’s coming. Christmas.

Sure, right now it’s 93 degrees (in my neighborhood) and Christmas is a whole 156 days away, but I can almost see all of the commercials now. Don’t they start airing some time in September?!? And shortly after, my kids start communicating with every sentence starting with, “I NEED…”

It’s as predictable as the tides. What do you do?

The Child’s Mind And The “Want vs. Need” Paradigm

About mid October, when the kids finally succumb to the hypnotizing din of “New and improved this…” or “Now with 3D and smell-o-vision that,” I stop making lists and start asking two simple questions.

“How many do you actually NEED?”
and “Do you really NEED that… Really?”

“… or is it that you just ‘WANT’ it?”

That usually stops the munchkins mid-sentence like they’re hoping not to be caught for audibly farting. But what it really does is open the door to a more reasonable conversation centered on the “Want vs. Need” paradigm. (No, my kids don’t use the word “paradigm…” yet, but it works…)

The Nightmare Of The Perpetual Christmas And The Ever-Elusive Groovy Doohickey

In the marketing world, Christmas comes on almost a daily basis. Day after day, week-in and week-out, clients approach their marketing teams with stars in their eyes and dreams of some ever-elusive groovy doohickey that’s going to revolutionize the industry. And day after day, week-in and week-out, advertising agencies, marketing boutiques, freelancers and consultants alike accommodate them like Daddy Warbucks on Christmas morning. But should we really?

What would happen if the advertising agencies, marketing boutiques, freelancers and consultants asked one of two simple questions?

“How many do you actually NEED?”

Has the affect of the last 40 ad-hock attempts at knee-jerk marketing been successful? Have you taken the time to let a strategy take hold?  Will another direct mailer or another sales spot on every radio station in the city really make it better?  Doesn’t it eventually all add up to more noise?

OR (my favorite) “Do you really NEED that… Really?”

Too many companies are out there listening to “gurus” preaching on everything from social media and branding to voo-doo for solutions to their marketing woes. Maybe it’s not the next groovy doohickey that your marketing needs.

What would happen if we treated our customers like children? Would they listen?  Would they walk away? Could you do it? Maybe some of you already have (I know some of you and it’s true).

Food for thought…

Keep Cooking (the bravest decisions for your customers – whether they like it or not.)!
Andrew B. Clark
The Brand Chef

Our pledge of allegiance mentions something about being “One Nation,” and being, “Indivisible,” right?  Unfortunately, it’s been so long since I’ve heard it, I may have to check my facts on that.

After watching the State of the Union address, I had to reflect on how, with ironic timing, President Obama’s points called out the divisiveness and partisan wrangling that has burdened our government.  Opening his speech, he offered a basic testimony to the past struggles our nation faced and how solutions were made:

“And despite all our divisions and disagreements, our hesitations and our fears, America prevailed because we chose to move forward as one nation, as one people.”

One Nation… Right?

I sensed his frustration. His pleas to each side of the isle were compelling.

“To Democrats, I would remind you that we still have the largest majority in decades, and the people expect us to solve problems, not run for the hills. And if the Republican leadership is going to insist that 60 votes in the Senate are required to do any business at all in this town — a supermajority — then the responsibility to govern is now yours as well. Just saying no to everything may be good short-term politics, but it’s not leadership. We were sent here to serve our citizens, not our ambitions. So let’s show the American people that we can do it together.”

(You can read the full State of the Union address here.)

And here’s how I turn this into a post about marketing…

As I listened to Obama, I almost felt as if he’d read my last blog post about good branding being in the eye of the beholder. (President Obama, if you’d like to comment, that’d be great!)

My underlying plea from that post was about being stronger as a marketing communications community.  It was about stopping the finger pointing and accusations of inadequacy.  It was about stopping the abuse of those trying to do good for their clients and being more aware and supporting the community we all try to make a living in.

Whether you consider them a competitor, a colleague, an associate or even an enemy; solely pointing out what’s wrong with a campaign, plan or design does nothing productive.  Does it offer benefit to your clients?  Does it offer benefit for their clients?

How does it reflect on your own brand?

So, for those of you working in, for, around, or on behalf of a client – ANY client, maybe this will help:

“I pledge allegiance to the Brand and the value proposition of our Client; and for the return for which we aim, one agency (or Nation), under God, caffeine crazed, with creativity and reward for all.”

Say that every morning, with your hand over your heart, as you stare at the coffee maker.  Maybe it will help remind you that we’re all in this to support the clients and our community. We’re all in this to make a better world for our children.  But most of all, we’re all in this together.

One Nation…

Keep Cooking (TRUE benefit for all)
Andrew B. Clark
The Brand Chef