Jul 22 2010

Can We Treat Our Customers Like Children?

Yep, it’s coming. Christmas.

Sure, right now it’s 93 degrees (in my neighborhood) and Christmas is a whole 156 days away, but I can almost see all of the commercials now. Don’t they start airing some time in September?!? And shortly after, my kids start communicating with every sentence starting with, “I NEED…”

It’s as predictable as the tides. What do you do?

The Child’s Mind And The “Want vs. Need” Paradigm

About mid October, when the kids finally succumb to the hypnotizing din of “New and improved this…” or “Now with 3D and smell-o-vision that,” I stop making lists and start asking two simple questions.

“How many do you actually NEED?”
and “Do you really NEED that… Really?”

“… or is it that you just ‘WANT’ it?”

That usually stops the munchkins mid-sentence like they’re hoping not to be caught for audibly farting. But what it really does is open the door to a more reasonable conversation centered on the “Want vs. Need” paradigm. (No, my kids don’t use the word “paradigm…” yet, but it works…)

The Nightmare Of The Perpetual Christmas And The Ever-Elusive Groovy Doohickey

In the marketing world, Christmas comes on almost a daily basis. Day after day, week-in and week-out, clients approach their marketing teams with stars in their eyes and dreams of some ever-elusive groovy doohickey that’s going to revolutionize the industry. And day after day, week-in and week-out, advertising agencies, marketing boutiques, freelancers and consultants alike accommodate them like Daddy Warbucks on Christmas morning. But should we really?

What would happen if the advertising agencies, marketing boutiques, freelancers and consultants asked one of two simple questions?

“How many do you actually NEED?”

Has the affect of the last 40 ad-hock attempts at knee-jerk marketing been successful? Have you taken the time to let a strategy take hold?  Will another direct mailer or another sales spot on every radio station in the city really make it better?  Doesn’t it eventually all add up to more noise?

OR (my favorite) “Do you really NEED that… Really?”

Too many companies are out there listening to “gurus” preaching on everything from social media and branding to voo-doo for solutions to their marketing woes. Maybe it’s not the next groovy doohickey that your marketing needs.

What would happen if we treated our customers like children? Would they listen?  Would they walk away? Could you do it? Maybe some of you already have (I know some of you and it’s true).

Food for thought…

Keep Cooking (the bravest decisions for your customers – whether they like it or not.)!
Andrew B. Clark
The Brand Chef


Jul 1 2010

Is It Branding Or Just Bacon?

I sat back in my chair at Caribou this morning looking over a dark roast and a french toast muffin (a MUST try, by the way), thinking about the next post for The Brand Chef blog. I’ve written extensively about branding, personal branding and social media marketing. Heck, I’ve even thrown in a Get-Going Groove of the day compilation and put up a page dedicated to it (great traffic there, thank you!)… But I wanted to get away from the regular routine.nekked_bacon_photo

So, today I decided to expound on the social media world’s fascination with BACON.

Yep, Bacon! It’s the American blogger’s food-porn aphrodisiac. If it came between naked pictures of Kaley Cuoco (Penny on “Big Bang Theory”) and bacon, I truly worry that the bacon would get more views. Maybe Kaley’s photos would have a lower bounce rate, but that’s a whole different blog (and innuendo)

Anyway! I honestly can’t go a single day without seeing a tweet or a post or a photo (notice the bacon bra?) of something to do with bacon. It’s everywhere!


So, why bacon? Why? WHY!?!

1. Bacon Emotes True Passion - Starting out with the obvious, bacon is… FREAKIN’ bacon!

You can whisper “I have bacon” in a crowded room and it’s pretty certain that you get a glorious, harmonizing response of “yummmmmmm…” similar to those Tibetan Deep Throat Chants.  (video)

that aside, the draw to bacon is so powerful, some retailers and hotels have been branded JUST by the bacon they serve!  I’ve read of entire restaurant menus dedicated to bacon, but to have an endorsement like this,

“if Bacon had a God he would live at The Roger Smith Hotel!”Chris Brogan

makes an impact for bacon’s case that knocks you off your feet.

2. Bacon Has Spanning Relevance - While I really don’t need to go into the origins of bacon, I would assume that it took some grunting relative of ours about 10 seconds to figure out the salting and curing of the fatty back parts of pigs turned a generally disgusting part of the animal into one of the most succulent slices of meat human kind would ever stumble upon. It can be fried, diced, baked, grilled and even made into ice cream. So how can bacon NOT be relevant to every social and economical demographic under the sun?

3. Bacon Is Ultimately Unique – It has a taste like no other meat product.  It’s kind of a cross between glazed ham and beef jerky.  The sheer individuality of bacon makes it the most utilitarian meat source on the planet. And just try to search for “Bacon Recipes.” You’ll be reading (and drooling) for days…

nekked_bacon_search

4. And Bacon Is Soooo Engaging – How can one food, one simple, solitary slice of meat become the biggest meme of the 21st century?  How can bacon, a fat, salty slice of cholesterol become more consistently popular than Justin Bieber or Britney Spears put together?

Let’s just put it this way, have you ever been unhappy eating bacon?

bacon_baby

UH OH…  look what I just did…

Can you hear it?  Sizzling like fat on a 400˚ griddle…  my branding brain did it again.

Even when it comes to writing a silly post about the popularity of bacon, I pull in the TRUE Branding formula.  It’s inevitable. When it comes to branding, like bacon, there has to be truth, relevance, uniqueness and engagement.

I haven’t asked pork producers but this could all be a big conspiracy to sell more pork product, but I’m sure they’re not complaining.

How would YOU like your brand to have the fan base bacon has? Imagine having your brand, your product, your name associated with everything personally rewarding and ultimately sinfully satisfying as bacon.

Try it.

Keep Cooking (until it’s crisp and satisfying.)
Andrew B. Clark
The Brand Chef

And with a hat tip to my blogging buddy @AdMavericks (Josh Fleming) I give you another tribute to BACON!


Jun 17 2010

Conquer Writer’s Block – Save The World!

Life spins around us pretty fast. It’s astounding that when we sit down to write, create, work, or whatever; the world comes to a screeching halt. Of course the distractions, the annoying emails, the tweets and post alerts seem to continue, but when creating really matters, you freeze. My last post talked about the need to conquer this writer’s block. If you don’t want to click back to read the whole post, here’s an excerpt:

It kills me every Wednesday night. While I’ve known all week that I have a personal deadline set to post every Thursday morning; I wait until Wednesday night (or later) to actually start writing. I take notes, jot ideas, scribble and doodle all week, but when it comes to Wednesday, I open TextEdit and just sit.

CRAP…

Suddenly, tonight, a voice in my head said “What the hell are you doing? Just start writing, you moron!” So I did. I wrote, “You’re going to die anyway.” and POW, the words started rolling.

So I challenged you to write the title of a future post for me – to kick-start some of the juices. And to my surprise, you stepped to the challenge (yay).

Now we – more to the point, YOU – get to vote on which title will be my next post! Read the entries below and vote for your favorite. You have until the end of the day (6:00 pm CST) Monday, June 21st to make your decision.

I will take the most popular title and interview the person that submitted it to get “the full story.” Who knows? It may reveal something about one of our fellow community of readers or it may just be cool to hear how they came up with the title. Any way we look at it, it’s going to prove to be interesting and challenging. :)

So, vote away! I look forward to seeing the results!

Keep Cooking! (free-flowing creative that saves the world!)

Andrew B. Clark
The Brand Chef


Jun 10 2010

You’re Going To Die Anyway

Feel that? It’s your life slipping away. Yep. Every second of every minute that you spend reading this post, you’re slowly dying. Breath by breath, each heartbeat with each syllable, you creep closer to the end.

oooooooooh….

pick_your_nosePretty ominous, huh? So, why the dark perspective? Well, this is what got me writing tonight. It’s what motivated me to pick one more juicy word from my mental nostril just to see what it looked like.

In other words, I had writer’s block.

It kills me every Wednesday night. While I’ve known all week that I have a personal deadline set to post every Thursday morning; I wait until Wednesday night (or later) to actually start writing. I take notes, jot ideas, scribble and doodle all week, but when it comes to Wednesday, I open TextEdit and just sit.

CRAP…

Suddenly, tonight, a voice in my head said “What the hell are you doing? Just start writing, you moron!” So I did. I wrote, “You’re going to die anyway.” and POW, the words started rolling.

Many (many) moons ago, I wrote a post about having writer’s block. More to the point, I wrote about the keys to getting the writing wheels out of neutral and making a connection with my readers. For me, it starts with a title. It can be anything – like free association. Eventually the words and images start connecting in my brain and the solution reveals itself.

I wrote:

“… All I want is a headline – a short sentence that would communicate something about YOU or about something you want to discuss… Below are a few examples…

Without feathers, I’d never…’
‘But I can’t feed my kids on your wisdom’
‘Forget the President, I want to eat Jell-O’
‘The importance of Balsa wood and Miller Lite.’
‘It’s not Rocky Science’

And so on… and so on…”

Unfortunately, the response was less than stellar…  maybe because I’d only just begun blogging and Drew McLellan was the only one that ever read my posts?  Who knows? But he was gracious enough to leave me a comment. And I dropped the ball… :) (sorry Drew)

So let’s try it again.

Send ‘em in. Post your headline and your name / contact info in the comments section below. Once I have enough (5-7 or more…) I’ll hold a contest to see who’s headline will be the start to a future blog post – AND THEY’LL BE VOTED ON BY YOU!

Maybe we’ll make a connection and create something the whole world will love. Maybe we won’t and it will be another piece of gravel on the shoulder of the information super highway. If anything, it will be a way for me to get to know some of you.

Hell, we’re all going to die, eventually. We might as well have fun while we’re here. I look forward to reading your headlines…

Keep Cooking (free-wheeling, fun ideas…)
Andrew B. Clark
The Brand Chef


Apr 29 2010

Pioneering The Memory Sharing Niche

Picture this.  How do you share those “special moments?” Think back.  Is there an old family photo album somewhere gathering dust in the living room?  Sure.  Ours has one of me and brother in the bathtub, naked! Thanks mom. As disturbing as it is, it certainly is a memory (probably not one I wish to share with you).  How about those old school portraits? Reunions? Sporting events? Birthdays? Vacations?  How do you share those memories?  From the early 1900′s and on into today’s digital age, we’ve all done the same thing.

Take a picture, it lasts longer…

Last night, while watching Glee (yes, I’m a Gleek), I was sitting and lamenting over the how Miss Sylvester  was treating poor Mercedes, and off to a commercial break we went.  Now, I normally channel surf or jump up to get another Popsicle at commercial breaks, but last night I was held in my seat by the following Kodak spot.

I loved it immediately.  While I’m a sucker for any squeaking baby, I thought the spot, from a brand marketing standpoint, was perfect! It was targeted, engaging, current and allowed a brand, Kodak, who has been languishing in technological and directional confusion to stand up and re-root itself in our communication and social culture.

On the Kodak blog, A Thousand Words, Leslie Dance, VP of Brand Marketing & Communications for Kodak shared their vision with for the new marketing:

“As our agency Partners + Napier, who helped us create our new campaign defined it, the core insight into what really motivates our consumer (whom we call Katie) is that ‘My memories make me, me, but it’s only when I share them that I become complete.’

Which led us to the campaign idea, ‘the real Kodak moment happens when you share’.
 We’re taking the Kodak Moment of the past 50 years and redefining it to make it relevant for today.  The Kodak Moment that used to be the moment of capture, when we take the picture, is now more powerful when we apply it to the moment of sharing the picture.”

kodak_memories1As a photographer, I’ve been painfully aware of the dilemma the photography industry has been in.  Since the mid 1990′s, it’s been go digital or pack up your lenses. While I love digital photography for its ease and speed, as someone that was educated in the techniques of traditional photography, processing and lab printing, I long for the days when I can turn a photo over and see “Printed by Kodak.” And with online printing taking quality and speed, and economy to new levels, I’d basically given up on Kodak.

Boy, was I wrong!

This is why Kodak has been around for over a century:

Kodak took the right (smart) approach to the technology challenges that faced them and their industry.  Instead of folding up and saying “Woah, It’s been a great 120 years, we’ll see ya’ later…” they chose to innovate, recreate and re-engage, sidestepping the “road block” and blazing a new trail for future market growth.

By providing people easier, more economical digital access – just push the button to share your memories - Kodak has positioned itself as the leader in the (previously unoccupied) “memory sharing” niche…  A brilliant way to redefine your brand for changing times and subtly shut my doubting mouth for ever. :)

Kudos!

So, what’s the next step for Kodak?  How can they continue to broaden their relevance with their new campaign.  How do they compete with the ever evolving mobile phone/camera niche? Can you think of other companies that have created a brand shift like Kodak’s?  I’d love to hear more!

Keep Cooking!
Andrew B. Clark
The Brand Chef