Our pledge of allegiance mentions something about being “One Nation,” and being, “Indivisible,” right?  Unfortunately, it’s been so long since I’ve heard it, I may have to check my facts on that.

After watching the State of the Union address, I had to reflect on how, with ironic timing, President Obama’s points called out the divisiveness and partisan wrangling that has burdened our government.  Opening his speech, he offered a basic testimony to the past struggles our nation faced and how solutions were made:

“And despite all our divisions and disagreements, our hesitations and our fears, America prevailed because we chose to move forward as one nation, as one people.”

One Nation… Right?

I sensed his frustration. His pleas to each side of the isle were compelling.

“To Democrats, I would remind you that we still have the largest majority in decades, and the people expect us to solve problems, not run for the hills. And if the Republican leadership is going to insist that 60 votes in the Senate are required to do any business at all in this town — a supermajority — then the responsibility to govern is now yours as well. Just saying no to everything may be good short-term politics, but it’s not leadership. We were sent here to serve our citizens, not our ambitions. So let’s show the American people that we can do it together.”

(You can read the full State of the Union address here.)

And here’s how I turn this into a post about marketing…

As I listened to Obama, I almost felt as if he’d read my last blog post about good branding being in the eye of the beholder. (President Obama, if you’d like to comment, that’d be great!)

My underlying plea from that post was about being stronger as a marketing communications community.  It was about stopping the finger pointing and accusations of inadequacy.  It was about stopping the abuse of those trying to do good for their clients and being more aware and supporting the community we all try to make a living in.

Whether you consider them a competitor, a colleague, an associate or even an enemy; solely pointing out what’s wrong with a campaign, plan or design does nothing productive.  Does it offer benefit to your clients?  Does it offer benefit for their clients?

How does it reflect on your own brand?

So, for those of you working in, for, around, or on behalf of a client – ANY client, maybe this will help:

“I pledge allegiance to the Brand and the value proposition of our Client; and for the return for which we aim, one agency (or Nation), under God, caffeine crazed, with creativity and reward for all.”

Say that every morning, with your hand over your heart, as you stare at the coffee maker.  Maybe it will help remind you that we’re all in this to support the clients and our community. We’re all in this to make a better world for our children.  But most of all, we’re all in this together.

One Nation…

Keep Cooking (TRUE benefit for all)
Andrew B. Clark
The Brand Chef

What does the recent addition of  Twitter Lists mean to you?  It’s another enhancement for Twitter, sure, but what does it mean to your daily social media routine?  That question was asked at the Central Iowa Blogger’s (#CIB) meet-up this morning.

At #CIB, the conversations revolve around everything from the impact of social media on our local economy to the impact of Dallas J. Moore’s beard on the local lady-folk.  But today’s group of 20 to 30 die-hard, as well as a handful of new faces, got into a pretty vibrant conversation about how Twitter Lists will affect their social media practices.

Below is a list of some of the concepts that came out of this morning’s discussion.  Which one will you practice when it comes to Twitter Lists?

I’ll use Twitter Lists as a viability measurement.

(# of List Appearances ÷ # of Followers = Viability Score)
Personal social media measurement is still a sticky wicket.  I know people that have well over 10,000 followers.  And for ages, that was supposed to be some kind of indication of how viable they are in the social media circles they were in.  Well, with the inception of Twitter Lists, their viability could be measured by a ratio of followers to lists they appear on.

Using the equation above, if you have 7,500 followers, but you only appear on 15 lists, would would have a “Viability Score” of 0.20%. On the other hand, if you follow 7,500 and you’re on 125 lists, your Viability Score would be 1.66%.

One would assume that the higher your Viability Score, the more PERCEIVED VALUE AND IMPACT you would have on your followers and prospective followers. (by-the-way, @thebrandchef’s viability score is 1.75% and Chris Brogan has a 28.01%.  One can dream…)

I’ll use Twitter Lists as a network noise reducer.

How many of those conversations can you actually track?
Like many of you, I started out using Twitter to track conversations about my personal brand as well as promote The Brand Chef.  That led to following hundreds of “Movers and shakers” in the marketing communications “twittersphere.”  Then, I began following targeted markets (restaurant chains, food professionals) to monitor and engage potential clientele.  Finally, I added friends, associates, local thought-leaders and networking acquaintances.

After 11 short months, I was following almost 2,000 conversations and close to that many were following me!  The noise within my traditional tweetstream was impossible to focus. How many conversations are you trying to follow?  Can you see how the noise can get out of hand?

So, using Twitter Lists as a network noise reducer, I’d be able to create segmented breaks from that conversation of 2000.  I could have a couple hundred on a list of  “Marketing Gurus;” a couple hundred in in a list called, “The Boffo Branding Brigade;” and finally pull another handful in to list called “Foodie Folk.” This gives me the opportunity to cut down on the noise form my “Des Moines tweeps” (sorry guys) and focus on Marketing, Branding and Food, respectively.

So much quieter - not to mention more productive…

I’ll use Twitter Lists as a reconnaissance tool.

Now you know who “they” think is important.
With Twitter Lists, while there IS an option to make your lists private, I’m not seeing a lot of people protecting them. Segmentation isn’t anything new.  I made the lists mentioned above in my Tweetdeck, and for months I’ve been able to “reduce the noise.” But most have been making lists willy-nilly and for all to see.  What does that mean to competitive advantage?

As a reconnaissance tool, searching certain competitor’s Twitter Lists would give you easy market research of the conversations that “they” deem important enough to list.  For instance, if my #CIB buddy Claire Celsi had a list of “Clients That Tweet” (which she doesn’t), a competing PR Firm could “happen upon” her list and see who she’s working with.  It’s a pretty black-hat tactic, but it DID come up in conversation.

What will you do with Twitter Lists?

So, with that, how do YOU plan on using Twitter Lists.  Do you have other applications?  Like the network noise reducer, what are the advantages to Twitter Lists.  Or, as illustrated with the reconnaissance tool, do you see a draw back to using it?

Thanks for listening!  And please, help me “up” my Twitter Viability Score and add me to your lists…

Keep Cooking!
Andrew B. Clark
The Brand Chef

How do social media tools work within your marketing plan?  Have you thought of how to integrate Twitter into your public relations strategy?  Is your employer brand reflected properly on LinkedIn?  Can social media augment all of these practices?

All very valid questions…

At this week’s Greater Des Moines Convention and Visitors Bureau Social Media Marketing Workshop hosted by Love Scott and Associates, I led off the discussion with an overview of social media tools and how they integrate into a well planned marketing strategy.  Two other speakers, Claire Celsi ( @ClaireCelsi ), from The Public Relations Project and Ben Stone ( @BenStone ) from RPO Consulting took the helm after me to discuss social media as it integrates with Public Relations and Human Resources, respectively.

For over four hours we took turns stating our case for (and against) social media in traditional corporate marketing, PR, and HR environments.  There was tremendous engagement from a very curious audience and the conversations lasted long past the scheduled 12:pm adjournment.

But when it was time to come back to my office and decompress from the presentations, I thought to myself, “What would ‘C’ level decision-makers need to understand about social media as it applies to their brand?”

And then I thought of this:

“There’s a conversation going on about your brand.  Are you listening?”

(feed readers and Facebookers, click here to watch the video)

…and that was just about 30% of what I found through my Twitter feed, 12 hours before to immediately after the workshop.

It’s time to sit up and start paying attention.  If you’re not using social media to AT LEAST monitor the conversations going on about your brand, then you’re already out of the game.

Here are five simple takeaways from the marketing segment of the workshop:

1. Traditional broadcast marketing has been augmented with social media marketing, creating an online conversation about your brand.  You must be there to take part in the conversation.
2. Social Media Marketing is about building community AROUND your brand.
3. Strategic planning is needed to integrate social media tools with a company’s comprehensive marketing plan.
4. Social media marketing is measurable, but you need to have goals to measure against.
5. Social media marketing should not be taken lightly. Finding a marketing partner that understands how the social media tools can integrate your marketing is imperative.

Has your company started integrating social media into its every day marketing, PR or HR strategies?  How well are you listening?

Food for thought.

Keep Cooking (community-driven conversations)
Andrew B. Clark
The Brand Chef

I LOVE social media.  It’s the wild west in cyberspace. Not only can I post anything I want on this blog, my Facebook account, my Twitter account(s) or any number of other outlets (look to the right) I subscribe to; but I can search and monitor (virtually) anything anyone else is saying, tweeting, video-taping, etc. as well – and all while talking to others through the same venues about what I’m seeing, reading, experiencing…  (you get the idea).

Now, THAT’s truly social.

Seeing my adoration of social media, a friend of mine posted this article from The Eastern Echo on my Facebook wall.  I assume she did it to rib me a little for what looks like backlash against social media outlets like Facebook, MySpace and especially Twitter for not having more robust security options. But the writer of The Echo brings up some pretty solid points.

The Echo writes:

…like any responsible organization, Facebook finally updated its privacy settings a few years ago after users encountered plenty of embarrassing situations. You can now control which of your friends are able to see those great pictures of you passed out on the bathroom floor with genitals scrawled on your face.

But the truth is, Big Brother isn’t watching anymore, he’s tweeting.
Twitter, too, has security options that can allow users to select who can see their tweets. Unfortunately, people just don’t seem to know about them — or even worse, they don’t care.

They go on to say:

So should we all delete our Twitter accounts?

In my opinion, that would be the easy way out. …

But we can’t continue blaming every new social networking site for our blatant misuse of its technology. The answer isn’t to stop using the Internet, it’s to start using it more responsibly.

And parents? Don’t blame the Internet every time your kid is caught sending naked pictures of themselves to their friends. It’s not Twitter, it’s you.

Sweeeeeet!

So, here’s my take (as written on The Eastern Echo’s article post):

It’s not Facebook’s, MySpace’s, or Twitter’s fault that the “victims” of such horrible, depraved mismanagement of mental scruples are eventually caught.  Social media is exactly that…  SOCIAL.  If you stand up at your next cocktail party and announce that you’re getting breast implants… well…  it’s out there and the repercussions are yours to deal with.  Similarly, you can’t charge Twitter (et al) with keeping idiots form incriminating themselves or filtering content to our children.

It’s simply a matter of ethics. How long has it been since an Ethics 101 course was over-booked?  Can we blame parenting?  Sure, but don’t forget all of the lackadaisical marketing executives, most media outlets and virtually all of Hollywood.

The future of communication is going to be driven through social media. Heck, I even found this article through a friend of mine on Facebook.  So, technically, it’s my responsibility, as a marketer and as a role model for following generations to participate in social media with ethical, reasonable candor.  It’s my responsibility to educate and to foster those values.

Long lost are the days of plopping the kids in front of the boob-tube and call it babysitting.  Because the boob-tube has been replaced with YouTube and we KNOW what can be found there.

There are a lot of unethical, unreasonable people out there.  There always has been.  But we can’t expect the social media developers to protect us.  That’s our job.

Posted and disseminated…

Food for thought.

Keep Cooking (reasonably ethical conversations?)
Andrew B. Clark
The Brand Chef

Desire and a baseball bat… maybe a leather glove…  That would make me a major leaguer, wouldn’t it?  No? Okay, well, then give me some spiffy pin-striped pants and a jersey with the number “2” on it…  Now I’m just like Derek Jeter, right?

STOP IT!

Just because you have access to the “tools” of the professionals, doesn’t mean you have the knowledge, skill or fortitude to use them correctly or successfully. 
A baseball bat in the wrong hands is simply a deadly weapon.

Even a superstar like Jeter knows that picking up a bat does nothing for your game than make you dangerous - to yourself and those around you.  That’s why he depends on people like Kevin Long, the Yankees batting coach, to guide him through the process of discovering his perfect swing.

Just like Derek Jeter, SUCCESSFUL social media marketers have been working at their trade, honing their skills and creating a knowledge base.  They share ideas, tools and solutions with the other social media savvy that will help them score big, come game day.

If you’re looking to get into the social media marketing game, there are professionals out there that can coach you through the process of discovering your perfect social media swing.  Instead of strutting up to the plate ready to “swing for the fences” think about these five simple steps:

1. Get a Coach - Probably the most important tip. I’m sure Jeter intrinsically knows how to connect with a baseball, but do you think he has the time to look at his swing for small, virtually untraceable links to hitting better, farther, and more consistently?  A social media marketing coach will do much of the same thing - build on your brand’s strengths and tweak your weaknesses until you have an accurate, effective swing.

2. BE “In” The Game - Nary does a batter walk up to the plate looking for a home run every time (okay, maybe Manny Rameierez, but that’s another post altogether).  Maybe your team needs a ground-out sacrifice to advance your fastest runner to second base, and scoring position.  Your instincts as a marketer should tell you when to hit for the infield gap versus smacking it into center just to be caught.  Your Social media marketing coach will feed you the signals for the team’s best success.

3. Read The Scouting Reports - When Jeter walks into the locker room, he has at his hands the reports of the opposing pitcher’s games clear back to the stone age.  With that, he and his coach can evaluate their obstacles and the advantages they have in this game and plan accordingly for success.  A savvy social media marketing coach should have similar scouting information for your “at-bat.”  Is your market friendly to social media promotions?  Does your market want more consumer brand input? Research is key!

4. Treat Each At-Bat Uniquely - Sure, Jeter strikes out from time-to-time.  Does that mean the next time he walks up to the plate he’s obsessed about that last empty cut?  Yes, and no…   He thinks about what went wrong and he and Long make the necessary adjustments for the next inning.  Just as with baseball, each marketing tactic is set up to learn and progress to the next opportunity. If one event, or post, or tweet fails to garner the results you expect, look at it carefully and make the adjustments necessary for future success.

5. Remember, The Season Is Long - Jeter and Long know, from experience, that it takes 162 games (regular season only) per season to get to the World Series.  If they walked into opening season expecting to hit .750 and started sizing their thumb (’cause every other finger is covered) for another World Series ring, they’d be laughed out of the league.  Just the same, if you expect to become a social media marketing home-run hitter tomorrow…  well, can you hear the laughter? Work on the knowledge, technique, targeting, content, branding, focus, fortitude, execution…  get it?

Now Go PLAY BALL!

Keep Cooking (ideas that score)!
Andrew B. Clark
The Brand Chef

Disclaimer:  I am in no way associated with the New York Yankees nor have I been compensated for this post.  As a matter of fact, I write this post in complete frustration after watching the Yankees sweep my Boston Red Sox in 3.  But from a branding and statistical success standpoint, Derek Jeter and Kevin Long make superb examples.